Viewer FAQs


AltitudeNOW Streaming

What is AltitudeNOW?
AltitudeNOW is the streaming platform for Altitude Sports & Entertainment programming. Valid subscribers have access to stream live Denver Nuggets, Colorado Avalanche, Colorado Rapids games including pre and post-game shows, plus additional Altitude programming.

What is a valid subscriber?
A valid subscriber is someone with a paid subscription with one of our participating TV providers who’s billing address falls within the Altitude Sports broadcast territory.

What is the Altitude Sports broadcast territory?
The Altitude Sports & Entertainment territory covers 10 states in the Rocky Mountain region and varies based on the league.

  • Colorado Avalanche (NHL): CO, WY, UT, MT, ID, NE, KS and parts of NM and NV
  • Denver Nuggets (NBA): CO, WY, NE, KS and parts of NM, ID and SD
  • Colorado Rapids (MLS): CO, WY, UT, MT, ID, NE, KS and parts of NM, SD and NV

Please visit: www.altitudesports.com/channel-finder/ to search availability in your area.

Where do I go to see the games?
As an Altitude viewer, you can stream live games by visiting www.altitudenow.com, downloading the AltitudeNOW app on your iOS or Android mobile device/tablet or through the digital platforms of your provider, i.e., their website or app, if available.

Is AltitudeNOW available without a video subscription?
No, the only way to access digital streaming of Altitude Sports on AltitudeNOW is to have a valid subscription through your television provider that includes the Altitude Sports channel.

Is there an additional cost for AltitudeNOW?
There is no additional cost as long as you are a valid subscriber who subscribes to a video package that contains Altitude Sports. Data charges may apply when streaming on your mobile device. Please check with your mobile provider for information.

Can I stream Denver Nuggets games?
Yes! (Normal NBA territory restrictions apply.)

Can I stream Colorado Avalanche games?
Yes! (Normal NHL territory restrictions apply.)

Can I stream Colorado Rapids games?
Yes! Colorado Rapids games are available to the entire Altitude Sports territory.

Can I stream Colorado Mammoth games?
Currently, we do not have the streaming rights to the Colorado Mammoth games, however, please know you can watch those scheduled games on Altitude or Altitude 2 live throughout the season.

How do I authenticate?
You will be asked to select your provider from the available options on the AltitudeNOW website or app, then log in using your video subscriber username and password to be authenticated.

What if I travel out of town; can I still stream the games?
Yes, valid Altitude Sports subscribers can stream games wherever they go, using the AltitudeNOW website/app or (if available) through the digital platforms of your provider, i.e., their website or app.

If my video provider does not carry Altitude Sports will I be able to watch the games on the AltitudeNOW website or app?
No, the only way to stream games in the Altitude Sports territory is to have a valid subscription through your television provider that includes the Altitude Sports channel.

What providers are participating and can be authenticated?
Participating TV providers are displayed after clicking the play button on the homepage of AltitudeNOW.

I forgot my username and password. What do I do?
Please contact your video provider to recover your username and/or password.

Will I get to see re-airs, pre, post, magazine shows?
Yes. All Altitude pre, post and magazine shows are available via the AltitudeNOW stream.

What are the technical requirements and what devices will work?
Streaming with AltitudeNOW will be available on both PC and Mac platforms as well as all iOS and Android mobile/tablet devices. To watch Altitude programming on any of these platforms, you will need to authenticate using your valid TV subscription credentials.

If I am having technical problems with my PC, Mac or mobile device who do I call?
Please go to www.altitudesports.com/contact-us/ with all inquiries regarding technical problems with your stream.

If I live outside of the Altitude Sports territory, can I subscribe directly to AltitudeNOW?
No, the only way to access digital streaming of Altitude Sports on AltitudeNOW is to have a valid subscription through your television provider that includes the Altitude Sports channel.

If I live outside of the Altitude Sports territory, and currently pay for NHL Center Ice or NBA League Pass, am I able to watch the games through AltitudeNOW?
No. Live streaming capabilities on the AltitudeNOW website and app can only be accessed by valid television subscribers.

I live in the Altitude Sports territory and my television provider doesn’t offer Altitude as one of their basic channels. What can I do?
Please contact your provider to let them know you want Altitude Sports added to your channel line-up!

Can I purchase Altitude Sports programming?
Altitude does not offer DVDs of our broadcasts; however, we do air two replays of most games on game nights and the following morning and will re-broadcast most of our programming at one or many points in time. Many programs are also available through Video On Demand. You can also contact the various leagues, schools, or venues involved to see whether a duplicate can be made.

What if two games are on at the same time?
Valid Altitude subscribers can choose which game to watch (normal league territory restrictions apply.)